FAQs

Answers to what borrowers ask us most.

Tap Apply, enter an amount to see your estimated payment, then submit your request. Most applications are reviewed the same day.

Your ID, front and back, which we keep on file. With each application you send your latest three payslips, your latest bank statement for the account your pay goes into, and proof of address.

We look for each payment to be no more than 40% of your verified take-home pay. The calculator shows that figure. You can ask for more, but a payment above it may lower the chance of approval.

Your rate is based on the loan product's base rate, with a preferred-customer discount applied automatically the longer you borrow with us.

The whole process is same-day and fully electronic — no office visit required. Having your ID uploaded ahead of time helps it move faster.

Where it's available to you, yes, as a refinance. It's a simple way to pay a loan off sooner: you apply for a new loan, it settles your current one, and we pay you the difference. There's a one-time refinancing fee, paid upfront before we process it, and you'll see it when you apply. A refinance can't be refinanced, so repay it in full before applying again. If you don't see the option, contact us.

You'll see the reason directly on the application in your history, and you're welcome to apply again once anything that needs addressing is sorted out.

Those stay locked to your profile so quotes always match what you actually take home. Contact us and a loan officer can help update them.

Use Contact Us from the home screen or this menu to reach a loan officer directly over WhatsApp.